My London Transfers Terms and Conditions Version 2.0
Terms and Conditions
- Agreed Pick-Up Point: The designated place for pick-up by My London Transfer as specified in the details.
- Agreed Time: The scheduled date and time for pick-up by My London Transfer as specified in the details.
- Booking: Reservation of a Cab via My London Transfer’s website for journeys.
- Cab: A Private Hire Vehicle or Taxi for pre-booked trips.
- Fare: The fee paid for the confirmed trip.
- Personal Data: Information provided regarding addresses, phone numbers, and Card details.
Use of Website:
- Accuracy in providing details for bookings is (https://book.mylondontransfer.com/) your responsibility.
- My London Transfer is a disclosed booking agent for PHOs (Private Hire or Taxi Operators) and is not an Operator.
- Users must be at least eighteen years old to book.
- My London Transfer may refuse or cancel bookings, refunding the Fee in such cases.
- Quotes are fixed price offers available at the time of booking from PHOs.
- The responsibility to ensure correct Details lies with the user.
- Confirmed Bookings are subject to My London Transfer’s Terms overriding PHO Terms in case of conflict.
- User must address specific requirements directly with the PHO.
- Payment by Card or Cash as per user’s choice.
- Card payment refusal by the issuer cancels the Booking.
- My London Transfer and PHOs are not responsible for damage or loss to Goods during trips.
Cancellation and Refunds:
- Users can cancel bookings within specified timeframes for a refund.
- Failure to show or late arrival may lead to a no-refund policy.
- Refunds due to cancellations will be processed within specific timeframes.
Limitation of Liability:
- My London Transfer isn’t liable for delays or failures by PHOs.
- Indirect or consequential losses due to PHO service issues aren’t the responsibility of My London Transfer.
- My London Transfer’s liability is limited to £500.
- PHO reserves the right to terminate a trip due to disruptive or unsafe conduct by passengers.
Limitations and Exclusions:
- PHO doesn’t carry certain goods or property and isn’t liable for related loss or damage.
- Users must attempt to resolve complaints with the PHO directly within specific timeframes.
- Unresolved complaints should be reported to My London Transfer within specified timeframes for resolution by an independent third party if necessary.
- These terms constitute the entire agreement and supersede previous agreements.
- Notices to My London Transfer or users must be in writing and submitted as specified.
- Governing law is English Law; disputes fall under English courts’ jurisdiction.