Our Terms and Conditions

 Terms and Conditions

Definitions:

• Agreed Pick-Up Point: The designated place for pick-up by My London Transfer as specified in the details.
• Agreed Time: The scheduled date and time for pick-up by My London Transfer as specified in the details.
• Booking: Reservation of a Cab via My London Transfer’s website for journeys.
• Cab: A Private Hire Vehicle or Taxi for pre-booked trips.
• Fare: The fee paid for the confirmed trip.
• Personal Data: Information provided regarding addresses, phone numbers, and Card details.

Use of Website:

• Accuracy in providing details for bookings is (https://book.mylondontransfer.com/) your responsibility.
• My London Transfer is a disclosed booking agent for PHOs (Private Hire or Taxi Operators) and is not an Operator.
• Users must be at least eighteen years old to book.
• My London Transfer may refuse or cancel bookings, refunding the Fee in such cases.
• Personal Data will be recorded but not disclosed to third parties except the PHO, unless stated in the Privacy Policy.

Bookings:

• Quotes are fixed price offers available at the time of booking from PHOs.
• The responsibility to ensure correct Details lies with the user.
• Confirmed Bookings are subject to My London Transfer’s Terms overriding PHO Terms in case of conflict.
• User must address specific requirements directly with the PHO.

Payment:

• Payment by Card or Cash as per user’s choice.
• Card payment refusal by the issuer cancels the Booking.

Insurance:

• My London Transfer and PHOs are not responsible for damage or loss to Goods during trips.

Cancellation and Refunds:

• Users can cancel bookings within specified timeframes for a refund.
• Failure to show or late arrival may lead to a no-refund policy.
• Refunds due to cancellations will be processed within specific timeframes.

Limitation of Liability:

• My London Transfer isn’t liable for delays or failures by PHOs.
• Indirect or consequential losses due to PHO service issues aren’t the responsibility of My London Transfer.
• My London Transfer’s liability is limited to £500.

Behaviour:

• PHO reserves the right to terminate a trip due to disruptive or unsafe conduct by passengers.

Limitations and Exclusions:

• PHO doesn’t carry certain goods or property and isn’t liable for related loss or damage.

Disputes:

• Users must attempt to resolve complaints with the PHO directly within specific timeframes.
• Unresolved complaints should be reported to My London Transfer within specified timeframes for resolution by an independent third party if necessary.

Privacy Policy:

• My London Transfer maintains the confidentiality of Personal Data collected during bookings and may update the Privacy Policy on the website.

Miscellaneous:

• These terms constitute the entire agreement and supersede previous agreements.
• Notices to My London Transfer or users must be in writing and submitted as specified.
• Governing law is English Law; disputes fall under English courts’ jurisdiction.