Our Privacy and Policy

Notice Disclaimer

My London Transfer (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the regulations set forth by Transport for London (TfL) and applicable data protection laws.
By using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect various types of personal information, including but not limited to:

  • Personal Information: Your name, contact details (address, email, phone number), and payment information.
  • Booking Information: Details of your travel reservations, including flight details, pickup and drop-off locations, and the number of passengers.
  • Location Information: If you use our mobile app or website, we may collect your device’s GPS location for navigation purposes.
  • Usage Information: Information about how you interact with our services, including your use of our website, mobile app, and customer support communications.
  • Device and Log Information: Information about your device, browser type, and operating system, as well as log files and analytics data.

How We Use Your Information

We may use your personal information for various purposes, including:

  • Providing Services: To facilitate your airport transportation services, including booking, dispatch, and communication with drivers.
  • Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
  • Communication: To send you service-related updates, booking confirmations, and promotional offers with your consent.
  • Analytics: To analyze usage patterns, improve our services, and enhance user experience.
  • Legal Compliance: To comply with legal obligations and regulations imposed by TfL and other relevant authorities.

How We Share Your Information

We may share your personal information with third parties for the following purposes:

  • Service Providers: We may share data with trusted service providers who assist us in providing our services, such as payment processors and customer support providers.
  •  Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.
  • Business Partners: We may share data with business partners for marketing and promotional activities with your consent.
  • Anonymized Data: We may share aggregated and anonymized data for research, analysis, and reporting purposes.

Data Security

We take reasonable measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Choices

You have certain rights regarding your personal information, including the right to:

  • Access, correct, or update your data.
  •  Withdraw consent for marketing communications.
  • Delete your data, subject to legal obligations.
  • Object to the processing of your data.


If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us :

Cookies & Marketing

  • Cookies :  are Small text files that are saved on your computer or smart device when you visit a website. They enable websites to identify your visit and retain information about your preferences or previous interactions to enhance your website browsing experience. For comprehensive information about the cookies we utilize on this website and your options for granting consent, please refer to our Cookie Policy.
  • Marking : You have the option to object to our data processing activities for the purpose of sending you marketing communications, including the creation of profiles for such purposes. Should you exercise this right, we will cease processing your data for marketing purposes. Furthermore, you have the flexibility to adjust your marketing preferences at your convenience.

Your rights as a data subject

You possess rights concerning the personal data we have on record about you. Certain rights are applicable only under specific conditions. We have delineated these scenarios below, along with instructions on how you can assert your rights :

  • Access : You have the privilege to request access to your personal data held by us and receive specific details about how we utilize your personal information and with whom we share it.
  • Correction : You also possess the entitlement to request us to rectify any inaccuracies or incompleteness in your personal data.
  • Portability : If you have shared your personal data with us as part of a contractual agreement, you possess the right to request that we transfer (port) this data to another data controller in a format that is structured, widely accepted, and machine-readable.
  • Erasure : Under specific conditions, you possess the right to request the deletion of the personal data that we have on record for you.
  • Restriction : In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, save for storage.

The security of your personal data

it’s important to note that transmitting information over the internet or via email carries inherent security risks. While we are committed to taking every reasonable precaution to safeguard your personal data, it’s essential to understand that we cannot provide an absolute guarantee of the security of any information you transmit through our websites, apps, email communications, or contact centers. All transmissions are made at your own discretion and risk.

Once we receive your information, rest assured that we will implement suitable technical and organizational measures to protect your personal data from potential loss, theft, unauthorized access, or any unauthorized alterations. Your data security is a top priority for us, and we continuously work to ensure its protection.
we may provide links to and from websites operated by our affiliates or third parties. Should you choose to navigate to any of these external websites, please be aware that they maintain their own privacy policies. We bear no responsibility or liability for the content of these policies. We strongly recommend reviewing these policies before disclosing any personal information on those websites.

Changes to Our Privacy Notice

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on our website, and the effective date will be amended accordingly.

By using our services after the effective date, you consent to the updated Privacy Policy.

This Privacy Policy was last updated on August2023.

Note: Ensure that you customize this Privacy Policy to align with your specific practices and compliance with TfL regulations. Consult with legal professionals to ensure full compliance with applicable laws and regulations.