Cancellation Policy
At My London Transfer, we understand that plans can change. To keep things fair and clear for all customers, the following cancellation policy applies to all bookings.
1. Cancellation Eligibility
Customers may cancel their booking at any time before the scheduled ride.
2. Refund Policy
A full refund will only be provided if the cancellation is made at least 24 hours before the scheduled pickup time.
3. Non-Refundable Cancellations
If a booking is cancelled less than 24 hours before the scheduled pickup time, the payment will be non-refundable.
4. How To Cancel
To cancel a booking, customers must contact My London Transfer directly through one of the following methods:
- Phone call
A cancellation will only be considered valid once it has been received and confirmed by our team.
5. Important Note
Changes to your booking are subject to availability and operational circumstances. Where possible, we will always try to accommodate your request. If a change cannot be accommodated without affecting an assigned driver or existing schedule, a minimum amendment charge may apply.
If your booking was made through our portal, you can sign in and cancel it more than 24 hours before the scheduled pickup. The refundable amount will then be processed automatically back to your bank account, usually within a few hours.